Refund Policy
Last updated: October 8, 2026
This policy applies to paid SortFi Pro subscriptions sold by HumAIne technologies Inc. through our reseller Paddle.com.
30-day money-back guarantee
We offer a 30-day money-back guarantee. If you're not satisfied with your SortFi Pro subscription, you can request a full refund within 30 days of your order date. This applies to both monthly and yearly plans.
How to request a refund
Refunds are processed by our payment provider and reseller, Paddle.com, who is the Merchant of Record for all our orders. To request a refund, visit paddle.net and look up your purchase, or contact us at hello@sortfi.app and we'll help you through the process.
What happens after a refund
Once a refund is processed, your Pro subscription ends and your account moves to the Free plan. All the data you've already entered — accounts, transactions, receipts, and worksheets — stays available to you.
Cancelling vs. refunding
You can cancel your subscription at any time from Settings → Plan & billing. Cancelling stops future charges and you keep Pro until the end of the period you've paid for. A refund, by contrast, returns the payment for your current period and ends Pro access once processed.
Questions
Questions about refunds? Contact us at hello@sortfi.app. Paddle also provides customer service for payment and billing inquiries at paddle.net.